Effective date: 2022-12-16

At Animeshopie.com, we understand that sometimes things just don’t work out and you may need to return an item. That’s why we offer a return policy to ensure that our customers can shop with confidence.

To be eligible for a return / refund, all items must be in their original, unused condition with all tags and packaging intact. Any items that have been used or altered will not be accepted for return. Please follow the instruction given below 

To initiate a return / refund, you must contact us within 5 days of the original purchase date. You can do this by emailing us at support@animeshopie.com with your order number and the reason for the return. We will then provide you with further instructions on how to proceed with the return / refund.

Please note that shipping charges are non-refundable. The customer is responsible for paying for the return shipping. We recommend using a reputable shipping company with tracking and insurance, as we cannot be held responsible for lost or damaged packages.

Once we receive the returned item(s), we will process the refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take an additional 3-5 business days for the refund to appear on your account, depending on your financial institution. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do our best to ensure that all of our products are of the highest quality, but if you do receive a damaged or defective item, please contact us immediately so that we can resolve the issue for you.

We hope that this return / refund policy provides you with the peace of mind you need to shop with confidence at Animeshopie.com. If you have any questions or concerns, please don’t hesitate to contact us.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@animeshopie.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@animeshopie.com and then we will contact you and tell you how to send your item to us for exchange.

Shipping returns

To return your product, send us an email at support@animeshopie.com and then we will contact you and tell you how to send your item to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@animeshopie.com for questions related to refunds and returns.